Contact us
Get in touch
We would love to hear from you.
Whether you have a question about a fragrance, need help with an order, want a personalized recommendation, or simply want to say hello — we are here. Reach out and we will get back to you promptly.
Send us a message
Fill in the form below and we will respond within 24 hours.
Message received!
Thank you for reaching out. We will be in touch within 24 hours. In the meantime, feel free to explore our collection.
Email
hello@11mfragrances.com
We reply within 24 hours
Phone / WhatsApp
+233530267465
WhatsApp preferred for quick replies
Location
Accra, Ghana
Nationwide delivery available
Business hours
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday
Closed
Open now
GMT +0
Quick answers
Frequently asked questions
How long does delivery take?
Orders within Accra are typically delivered same-day or next day. Nationwide delivery takes 2–4 business days depending on location.
Are your fragrances 100% authentic?
Absolutely. Every fragrance we carry is 100% authentic. We source directly and verify every batch before it reaches our customers.
What is a fragrance decant?
A decant is a smaller portion of a fragrance transferred from the original bottle into a travel-friendly vial. It lets you test or enjoy luxury scents without buying the full bottle.
Can I get a personalized recommendation?
Yes! Just send us a message above or reach out on WhatsApp with a bit about your taste and lifestyle. We will recommend scents that truly fit you.
How does the fragrance club work?
Our monthly fragrance club sends you a curated selection of handpicked scents every month. Each box is tailored to your preferences and comes with notes on each fragrance.
Do you offer returns or exchanges?
Due to the nature of fragrance products, we do not accept returns on opened items. However, if there is an issue with your order, contact us and we will make it right.
Ready to find your signature scent?
Explore our curated collection of authentic niche and designer fragrances. Every decant is handled with care — because the right scent changes everything.
